FAQ


Here are some meowy common questions we get asked. If there's something we missed, let us know by emailing hello[at]moondust.com.au

Are you just online or can I visit in person?

Of course you can! We're a retail store in Geelong (1/124 Ryrie Street)  that opened in May 2017, and now we've launched our online store to reach all of our Aussie & American customers, far and wide.

Do you ship internationally?

We ship Australia wide, and are super pleased to announce we have just started shipping to the US.

For Australia, we offer standard shipping, express shipping, and collect in store for those in Geelong, Vic. For the US, we currently just offer standard shipping.

We’ve got plans to expand further, so for all you international Moondust-ers... watch this space!

Speaking of shipping... how much you chargin', gurrrl?

The good news is that for Aussies, shipping is FREE for purchases $40 and over. Woop de woop!

And for our US fam, you can get free shipping with purchases of $100 and over.

Of course, if you simply can't wait for your Moondust treats to arrive (and why would you?!), you can select Express Shipping for $12 Australia wide. Up to you!

Okay, gotcha... so when can I expect my goodies to arrive?

If you decide to go with standard shipping, it may take 5-6 business days to reach you (but often it's much quicker). For Express, it's 1-2 business days, baby.

For Christmas:

Please note that the cut off date for guaranteed Xmas deliveries was on 9th December. You’re obviously still welcome to order, and there’s a chance it will arrive before Christmas Day, but not necessarily!

We recommend using Express shipping & ordering before end of day Tuesday 18th December if you’re still in need of your goodies before Christmas!

After this, we won't be guaranteeing ANY deliveries to arrive by Christmas Day. Again, there's a chance, but we don't want to say it will arrive if we can't be sure! The postal system has been experiencing delays, so we are erring on the safe side. Thank you guys for understanding!

How many pairs of socks do you own?

You don't want to know!

Are you obsessed with cats?

"Obsessed" is a strong word... but then again, paws. PAWS. They're just purrfect.